We've built our platforms to be flexible, but we do have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are canceled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.
Booking Cancellation Policy
|Short notice cancellation fee||
Cancel or reschedule 24 - 2 hrs before booking
Cancel less than 2 hrs before booking
Unable to refund
|Missed appointment fee||
A pro arrives for a scheduled booking, but they're unable to gain entry or get started.
|Unable to refund|